Getting it to you
Delivery & returns
Two people to the room of your choice, built and set up, and the packaging goes away with them.
Free delivery
Free across England, Wales and Central Scotland, with no minimum spend. Elsewhere, contact us for a quote.
Within 14 days
We aim to deliver within 14 days. A member of our friendly team will contact you once your order is complete to confirm the delivery date, and during busy periods we will keep you updated.
Two people, one room
They carry it in, unwrap it, build it, check it over with you, and take every bit of packaging away to be recycled.
What happens on the day
Your delivery day is agreed with you in advance, and our own team handles everything from the van to the room.
01
We confirm your date
A member of our friendly team contacts you once your order is complete to agree a day that suits you.
02
Two people, not a courier
Your sofa comes on our own van with a two person team, not left at the door.
03
In, built, checked
They build it where you want it and check it over with you before they leave.
04
Packaging leaves with them
Every box, bag and strap goes back on the van to be recycled.
Measure up before you order
The most common delivery problem is not the room, it is everything between the van and the room. Our corners run up to 340 cm and most arrive in two or three boxes, but they still need to get through the door.
Front door, and any gate before it
The narrowest point of your hallway
Stairwell turns and ceiling height
Lift dimensions if you are in a flat
The doorway of the room itself
Returns
Made to order
Every sofa is made to your choice of fabric and configuration once you order, so it is not covered by the 14 day cooling off period that applies to off the shelf goods bought online.
Something is faulty
Send us a photo and your order number. Faulty goods are covered by your statutory rights.
Cancelling your order
Tell us within 24 hours of ordering and we will cancel it in full. After that your fabric is ordered specifically for you, so a 25% administration and fabric procurement fee applies, and once manufacturing has started an order cannot be cancelled.
Questions people ask
- Can I choose a delivery date?
We confirm the date with you rather than at checkout. A member of our friendly team will contact you once your order is complete to confirm the delivery date.
- Where do you deliver?
We deliver to most of England, Wales and Central Scotland. For more remote areas of Scotland, the Highlands and Islands, Northern Ireland, the Isle of Man and the Isle of Wight, contact us for a delivery quote and we can usually still deliver within the same timeframe. If there is any problem with delivery to your address after you have ordered, we will call you.
- What if nobody is home?
We will rebook, but a second attempt may be chargeable, so let us know as early as you can.
- What is not covered?
Damage from use that the sofa is not designed for, such as sitting on the arms, is not covered. That matters most on arms with an adjustable mechanism. Colour change caused by sunlight is not covered either, so keep a sofa out of direct sun where you can.
